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Frequently Asked Questions

WHAT IS LED NEON?

LED neon is a safe, energy efficient & durable alternative to traditional glass neon. Made PVC & acrylic, cased in flex rubber tubing & powered by LED lights.

HOW MUCH DOES THE SHIPPING COST?

RENTAL
All of our rental LED neon signs are free shipping for the continental United States, including both the ship to and ship back label. If you are wanting a rental sign and you live outside the continental United States, reach out and we can get you a shipping quote.

CUSTOM
Our custom LED neon signs have free shipping for the continental United States.

HOW LONG DO I GET MY NEON RENTAL SIGN FOR?

All rentals are 5 business days from arrival. We recommend that you have your sign arrive 3 days before the event. Then you will have 2 business days after the event to send back the sign.

HOW DO I RETURN MY NEON RENTAL SIGN?

You simply attach the pre-paid shipping label to the box and take to your local Fedex. Make sure the keep the box and packing materials that your sign arrives in, because you will also use that when returning the sign back to us!

HOW CAN I PAY FOR MY LED NEON SIGN?

We accept Visa, Mastercard, American Express, Discover, Apple Pay & Google Pay.

IS MY CUSTOM LED NEON SIGN COVERED BY WARRANTY?

Yes! All of our indoor signs come with a 12-month manufacturer warranty covering faulty electrical components. However, the use of your LED neon sign outdoors will void this warranty.

CAN I USE MY NEON SIGN OUTSIDE?

Our signs are for indoor use over an extended period of time. But, if you choose, you can use your custom sign outdoors for weddings & other events as long as they do not get wet.

HOW CAN I TRACK MY ORDER?

Once your order is shipped, you will receive an email with a tracking number.

DO YOU REQUIRE A SIGNATURE FOR DELIVERY?

Yes, we do! This is to prevent your sign from being stolen.

WHAT IS THE TURNAROUND TIME FOR CUSTOM LED NEON SIGN ORDERS?

The turnaround time for a standard order is 3-5 weeks.

WHAT COLOR CAN MY CUSTOM LED NEON SIGN BE?

We have 15 different colors you can choose from. We also have a color changing RGB option. Email us for more info!

WHAT FONT CAN MY CUSTOM LED NEON SIGN BE?

We have 13 different fonts you can choose from. If you have a specifc font or logo, email us a photo with the dimensions you want your sign to be and we can make it!

WHAT IS THE FLEX TUBING ATTACHED TO?

All signs are backed by clear acrylic. For custom LED neon signs, you can choose to have the acrylic cut to shape or cut to square.

WHAT COMES WITH MY LED NEON SIGN?

All signs come with a power adapter, plug of your choice (all rental signs are US plugs), 6.5 ft extended transparent cable and installation accessories.

WHAT ARE THE MOUNTING OPTIONS FOR CUSTOM LED NEON SIGNS?

You can choose wall install or hanging option.

CAN I GET A REMOTE/DIMMER FOR MY CUSTOM LED NEON SIGN?

Of course! Just select ‘yes’ while customizing your sign.

WHAT IS YOUR REFUNDY POLICY?

CUSTOM
Mariglow Neon only accepts exchanges for faulty products. Although unlikely, if your sign arrives faulty please email customer service at hello@mariglowneon.com within 24 hours of the sign delivery with photos of the damage and proof of purchase. We will work with you to get a new sign to you before the event, and if not you will be refunded.

RENTAL
If the sign arrives damaged, please email customer service at hello@mariglowneon.com within 24 hours of the sign delivery with photos of the damage and proof of purchase. We will work with you to get a sign to you before the event, and if not you will be refunded.

Read the full refund policy here.

I’M PLANNING A STYLED SHOOT, DO YOU TAKE PART IN THOSE?

Yes, we love styled shoots! All we ask is that you pay for the shipping cost and we will provide the rental sign free of charge. Use this form here to reserve your sign!